Frequently Asked Questions
Revised September, 2014--These FAQ's are subject to updates and changes at any time.
- Does the laptop belong to the student?
- No, the laptop remains the property of East Noble School Corporation and is assigned to the student to use while an East Noble student, the same as a textbook. The student will use the same computer for grades 5-8 and receive a new one for grades 9-12.
- Does the laptop have insurance coverage?
- The corporation has purchased accidental damage insurance that is supplemented by every student's annual maintenance fee. This year that fee is $35 per student. Families will pay this as part of their textbook rental for the year.
- Lenovo has changed their definition of what is covered under Accidental Damage Protection. According to Lenovo, “accidental damage protection only covers operation or structural failures resulting under normal operating conditions and handling due to liquid spills on the keyboard, unintentional drops or bumps of the product, an electrical surge that damages the product’s circuitry, or failure of the integrated LCD screen. In the past, East Noble was able to turn in claims for basically anything we deemed to be accidental. Some common occurrences which used to be covered included screen breakage due to headphones or other items being shut in the computer, anything being dropped on the keyboard, stepping or sitting on the computer, etc. THESE DAMAGES WILL NO LONGER BE COVERED UNDER ACCIDENTAL DAMAGE PROTECTION per Lenovo. Because of this, students need to exercise extreme caution in the handling of the laptop, as East Noble will no longer cover damages due to breakage caused in these manners, and students and families will be responsible for the cost of repair should this occur.
- How should students take care of the laptop?
- The laptop should always be transported in a suitable, secure backpack. Bags must have good padding to support and protect the laptop. For the 2014-2015 school year, students may use their own backpack to transport their laptops. Students will be issued a bag when they pick up their laptops the first time and the laptop will need to be returned in that bag when it is brought back, but they can use their own backpack during the year.
- It is to be charged at home every night so it is ready for use at school the next day. The student is expected to bring the complete power cord with the computer every day.
- The inventory stickers on the laptop must not be removed. A laptop skin is allowed, but no other markings are allowed on the laptop.
- The laptop screens can be wiped with a lint free cloth. Do not use abrasive or liquid cleaners. When necessary, a slightly damp cloth can be used to gently wipe down the keyboard and screen.
- Make sure to keep the laptop on a secure surface when in use.
- How will students keep the laptop updated?
- Students will be reminded to update their laptops by email messages that come from peer coaches or tech staff. The student has administrative rights to the laptop assigned to them and is responsible for doing the routine updates to keep their laptop working properly.
- What happens when the laptop needs repaired or seen by a technician?
- East Noble’s Technology Department will perform all repairs on the laptops. EN is a certified Lenovo service site. Do not take the laptop to a repair service outside of school as this voids the warranty.
- To get the laptop repaired, the student should take the laptop to the media center. The student should talk with the media person who will learn about the problem from the student and then determine the steps for repairs. The student and the media person will fill out an accidental repair form that stays with the laptop. In cases where the repair takes longer than a day and the damage is accidental and not the result of negligence, a loaner may be issued to the student. The procedures for that will depend on the building the student attends.
- Students who damage a laptop intentionally or have repeated incidents will not be issued a loaner until damages are paid in full or a payment plan is in place.
- Students who use a loaner laptop are responsible for damages that might occur to the loaner while it is in the student’s possession.
- What happens if the laptop is lost of stolen?
- If a student device comes up missing for any reason, a police report needs to be filed as soon as possible. The school principal must be notified and the student/parent/guardian is responsible for the cost of replacing the device. The warranty and the student’s maintenance fee do not cover the cost of replacement for lost or stolen laptops. Replacement costs for this year are as follows (pricing modified August 20, 2014. Prices are based on current pricing and availability and are subject to change at any time.):
8th Graders and Seniors: $205.75
7th Graders and Juniors: $336.50
6th Graders and Sophomores: $467.25
5th Graders and Freshmen: $598.00
- Who pays for other damages to the laptop?
- Normal and routine maintenance/repair issues are covered by the annual maintenance fee paid by students. Only when the damages are determined to have been caused intentionally or unintentionally due of a lack of reasonable precautions will the student/parent/guardian be responsible for the charges associated with the repair. Building administrators will make the determination regarding intentional damage and the technology department will determine the cost of repairs. The coverage on the device excludes the cost of the adapter and the battery. If either of those are lost, stolen or intentionally damaged, the student/parent/guardian will be charged a replacement cost.
- What happens if students forget to bring the laptop to school?
- The consequences for not having the laptop at school will be determined by the classroom teachers. Students will not be excused from classroom activities, assignments, or expectations if they forget to bring their laptop to class.
- What things can and can't students do with the laptop?
- The Responsible Use Policy covers what students may or may not do with school devices. If they have any questions, they should ask an adult.
- What things are students not allowed to do with the laptop?
- Students cannot use the laptop for private or commercial gain or for private or personal advertising. They cannot download pirated software, songs, or movies. They cannot use it to invade the privacy of others, use it to post materials authored by another without their consent, or use it to post anonymous messages. Students cannot use the laptop to access, submit, post/publish or display defamatory, inaccurate, abusive, obscene, profane, sexually oriented, threatening, racially offensive, harassing or illegal material, or any other material deemed educationally inappropriate. Students must be aware of copyright laws regarding media and abide by those laws. Students cannot load restrictive software, like Net Nanny, as it will interfere with online testing like ISTEP and other programs used at school. Students cannot install an additional/different operating system, like Ubuntu or another Linux system. They are also not allowed to reinstall the Windows Operating System.
- What is network etiquette and how does it apply to students?
- Network etiquette is how you treat others on the network and how you respectfully use the network resources provided. Students are expected to be polite and to use appropriate language. They are not to reveal their telephone number and address or those of other students. They will not use email to engage in spamming others or posting/ forwarding chain letters. They will not use email to threaten or harass others. They will not disrupt the network in any way and they understand that all information and data housed on their computer is the property of East Noble and is not private. Students understand that their computer can be accessed by administrators or tech staff as well as a history of their internet usage. A teacher can also request a student show them the contents of their computers, history, or school email account.
- How do students keep themselves safe on the Internet?
- Students can ensure their safety on the internet by not posting personal information about themselves or other people. This includes addresses, phone numbers, work addresses, names of cities where they live, the name of schools they attend, etc. Students should never agree to meet with someone they have met online. Students should talk to a teacher, librarian, principal, counselor or other trusted adult about anything they encounter that is inappropriate or makes them feel uncomfortable.
- What are some "best practices" for a successful experience with the laptop?
- Students should have a flash drive or a OneDrive Pro account and back up their critical files. They should do this on a regular basis.
- If the laptop needs repaired for hard-drive issues, it is likely to be re-imaged--meaning a new hard-drive will be put in the laptop and the student will lose all files and other loaded software.
- Students should have a set of ear buds or earphones for listening to things privately on the laptop.
- Students are responsible for regularly running updates on the computer.
- When students are in doubt about anything, they should ask an adult.
- Can a student use his/her own personal computer?
- No. Students must use an East Noble device on the school network.
- What if families do not have Internet access or have slow Internet service?
- The staff at East Noble is aware that not all families have access or fast access to the internet. Teachers will keep this in mind as they design assignments and will work with students to provide alternate ways of accessing the information, such as how to download videos while they are at school so they can access them at home without the Internet. Additionally, when the corporation installed wifi in the buildings, it was set up with a strong enough signal that students can access from the parking lot in front of the schools and even on the football field at the high school. The public libraries also have access, along with McDonalds, the YMCA, and various other restaurants and organizations.
- What happens if a student withdraws from the district before the end of the school year?
- Students will return their assigned laptop, adapter/cords, battery and the backpack to the school office on their last day in attendance. No refunds will be issued.
- A thorough examination of the laptop will be conducted. Student and family could be assessed fees for cosmetic or other damages.
- Students withdrawing cannot purchase the laptop.
- If the laptop is not returned to the school corporation upon withdrawal or school end, failure to return the laptop will be considered conversion/theft and will be reported to the proper authorities.